3M
3M Ports Library Software to Latest Operating System; Improves Performance, Usability
The Track and Trace Solutions Department of 3M, a Fortune 500 company, provides radio frequency identification (RFID) solutions. One such solution is the 3M™ RFID System, which is used by nearly 1,000 libraries and other facilities. To ensure customers can easily transition to and quickly benefit from the Windows® 7 operating system, 3M recently migrated its library RFID applications from Windows Vista® to run on Windows 7. The applications have nearly 2 million lines of code, yet it took just two days to verify the migration results—and no modifications to the applications were needed. As a result, 3M has noted enhanced security and reliability, and application performance improvements of up to 30 percent. Library patrons and staff should realize enhanced ease of use and productivity, strong support services, and simple deployments.
Situation
3M, a Fortune 500 company with global revenues of U.S.$25 billion and operations in more than 60 countries, offers products for a variety of markets, from healthcare to transportation to office supply. Its Track and Trace Solutions Department provides library solutions that use radio frequency identification (RFID) technologies to nearly 1,000 libraries worldwide.
The 3M™ RFID System includes the 3MTM Conversion Station, 3M SelfCheck™ System R-Series, 3M Pad Staff Workstation, and 3M Digital Data Manager. These products streamline library tasks, simplify how patrons check books in and out, and help librarians work more efficiently to provide enhanced customer service. The company bundles some of the applications with hardware developed by third-party manufacturers and installs other applications on hardware already installed at customer sites. Renowned for providing innovative products to libraries for more than 35 years, 3M continually seeks out information technology advancements that can enhance its development and deployment processes while maximizing customer benefits.
“We design our products to improve productivity, making traditionally time-consuming library tasks nearly effortless,” says Paul Sevcik, the Senior Product Development Specialist who manages development and enhancement projects for the Library Systems Laboratory in 3M Track and Trace Solutions. “Greater productivity is one of the key ways in which customers measure return on investment. We look for new technologies that can help make library patron and staff experiences easier and faster.”
With that in mind, in 2007, 3M migrated applications in its RFID solution for libraries from the Windows® XP operating system to the Windows Vista® operating system. And then in February 2009, when 3M learned about the upcoming availability of the Windows 7 operating system, it migrated again to run on Windows 7.
“We need to support the operating systems that our customers are using. Because we believe that many of them will move to Windows 7, we want to make sure our RFID solutions will be ready to run on it as soon as our customers need them to,” says Steve Bartingale, Lab Manager for 3M Track and Trace Solutions. “We had heard about the great performance, reliability, and security benefits that Windows 7 offers, and it made sense to take advantage of them.”
Bartingale was somewhat concerned because the system installation process can present challenges during a software migration. “There are different ways that applications can be registered with the operating system, different places where files can be located, and different means by which users can authorize installations. As a result, migrating applications to run on a new operating system can be a complex process. We were hopeful that only minimal changes would be needed during the migration from Windows Vista to Windows 7,” Bartingale says.
3M also wanted to minimize the development resources that would be required for the migration. “We want to focus our time on building features that support customers’ needs, rather than expend resources to gain compatibility with Windows 7,” adds Sevcik.
Solution
In May 2009, 3M began migrating to Windows 7 with NathCorp, a Microsoft® Gold Certified Partner that specializes in developing and migrating applications. NathCorp had helped 3M with the previous operating system migration. The companies had followed Microsoft best practices when migrating to Windows Vista, and NathCorp believed the applications would also work well in Windows 7. According to Raj Nath, CEO of NathCorp, though migrating from
Windows XP to Windows Vista was complex, the migration process resulted in more reliable and secure applications. Migrating the 3M applications from Windows Vista to Windows 7 would be much easier.
Nath says, “Even though there are close to 2 million lines of code in the 3M software, we thought the migration would be relatively simple, and we were right. We found one of the benefits of an upgrade from Windows Vista to Windows 7 is that applications migrate cleanly, with virtually minimal effort.”
Rather than having to go through an extensive migration process, 3M and NathCorp simply validated one of the 3M RFID applications on Windows 7 Beta, conducting usability and stability tests to confirm functionality. As a starting point, they ran the applications in Microsoft Application Compatibility Toolkit 5.0 to determine whether there would be any application compatibility issues and, if there were, what kind of effort would be needed to remediate them. The two companies also used the Code Coverage tools in the Microsoft Visual Studio® Team System 2008 Development Edition development system to ensure that Digital Data Manager was tested for compatibility when running in Windows 7. They uncovered no problems. “We verified that the application worked on Windows 7 without any modification, which wasn’t surprising. Once an application runs in Windows Vista, it also runs in Windows 7,” Nath says.
In fact, the verification process—which was all that was needed to ensure a successful migration—took only two days for three IT staff workers to complete. “Moving to Windows 7 was expedient,” Bartingale adds. “The project went very well due to the strong application migration expertise and customer focus of NathCorp.”
Now that the final release of Windows 7 is available, 3M will conduct test cases to corroborate the results from its beta testing and confirm that its applications work seamlessly with the 3M RFID reader hardware and software.
Benefits
By migrating its products to run on the Windows 7 operating system, 3M expects to streamline how it manages and deploys the 3M Radio Frequency Identification applications, strengthen customer service, and simplify the circulation of library materials and check-in/check-out processes for its customers.
“We design our products to be intuitive and easy for our customers to use,” says Sevcik. “The performance, security, and interface enhancements in Windows 7 enable a richer, more satisfying user experience.”
Improve Performance and the User Experience
3M notes that some of its library applications perform faster on Windows 7 than they do on previous operating systems. For example, in lab tests, 3M Digital Data Manager performed up to 30 percent faster than it did in the Windows Vista environment. This improvement is important because libraries often use the application to process large lists, which can consume a lot of system resources.
Using the Windows Touch capabilities in Windows 7, 3M can make it even easier for library customers to use its products, many of which rely on touch technology for intuitive data input. “The user experience is incredibly important. Anything we can do to make it simpler for patrons and library staff to use our systems is critical,” Sevcik notes.
Nath adds, “Because multi-touch capabilities are built into Windows 7, it will be much easier for developers to incorporate expanded touch functionality into 3M products.”
Enhanced Security and Customer Service
The security enhancements that are built into Windows 7 include improvements to User Account Control, which help 3M protect against threats from viruses and enable inherently stable, reliable applications. “By running applications in nonadministrator mode, we can deliver a standard user environment and make our systems even more secure,” says Sevcik.
3M customers rely upon the world-class service that the company is known for. By using the Windows 7 Problem Steps Recording tool to capture the sequence of an end user’s clicks and have that data sent automatically to its customer support organization, 3M can more easily pinpoint and resolve customer issues. “Our services organization is one of the main points of differentiation separating 3M from the competition. With this new technology, we can strengthen our strong customer product support and serviceability, giving us even greater leverage in the market and optimizing user satisfaction,” says Bartingale.
Easier Management and Deployment
“One of the Windows 7 innovations most relevant for 3M is that touch capabilities are built directly into the operating system,” Nath notes. This can make it easier for 3M to manage and support applications because it no longer needs to depend on third-party tools for this technology. It also means that 3M can take advantage of enhanced touch technology in its next generation of library products.
The Deployment Image Servicing and Management tool that is built into Windows 7 enables 3M to create and modify software images offline without having to run them on target computers. This can help simplify and speed the process of adding new features to existing applications so that customers can more quickly benefit from the new capabilities. “Using the new imaging management capabilities can help improve deployment and installation for our manufacturing group,” says Bartingale.
Sevcik sums up, “We expect Windows 7 will help us meet our goal of continually providing the industry’s most advanced, intuitive library solutions.”
Windows 7
Works the way you want: Windows 7 will help your organization use information technology to gain a competitive advantage in today’s new world of work. Your people will be able to be more productive anywhere. You will be able to support your mobile workforce with better access to shared data and collaboration tools. And your IT staff will have better tools and technologies to enhance corporate IT security, data protection, and more efficient deployment and management.
For more information about Windows 7, go to:
www.microsoft.com/windows/windows-7
For More Information
For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400 (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495 (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234 (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:
www.microsoft.com
For more information about NathCorp products and services, e-mail Win7Team@NathCorp.com, or visit the Web site at:
www.nathcorp.com
For more information about 3M products and services, call (800) 328-0067 (800) 328-0067 or visit the Web site at:
www.3m.com/library